Privacy Policy

As part of our daily business operations, we need to collect personal information from our clients and prospective clients in order to provide them with our products and services and ensure that we can meet their needs when providing these products and services, as well as when providing them with the respective information.

Your privacy is of utmost importance to us, and it is our policy to safeguard and respect the confidentiality of information and the privacy of individuals. This Privacy Policy sets out how Agera and Emerald Ltd collect, use, store, manage, and protect personal information received from you or from third parties in connection with our services.

Our Privacy Policy is reviewed regularly to ensure that new obligations, technologies, business practices, and regulatory developments are properly considered. Any personal information held by us will be governed by the most recent version of this Privacy Policy.

This Privacy Policy applies to personal data belonging to clients, potential clients, website visitors, employees, contractors, applicants, suppliers, and other individuals whose information is processed in connection with our business.

Agera is a brand name of Emerald Ltd, a regulated investment firm authorised by the Seychelles Financial Services Authority under the applicable licence and regulatory framework.

Emerald Ltd provides access to financial products, trading technology, account services, onboarding, customer support, and related operational services through the Agera platform.

As part of our daily business operations, we may collect personal information from clients and prospective clients in order to provide access to products, services, account management, onboarding, verification, funding, withdrawals, support, and regulatory processes.

We take reasonable administrative, technical, and organisational measures to protect personal data from unauthorised access, alteration, misuse, disclosure, loss, or destruction.

Access to personal data is restricted to authorised employees, contractors, service providers, and professional advisers who require that information to perform legitimate business, operational, technical, or regulatory functions.

We may retain personal information where necessary to comply with legal obligations, anti-money laundering requirements, financial-services rules, fraud prevention, dispute handling, audits, and internal record-keeping.

We may collect your name, date of birth, nationality, residential address, email address, phone number, identification documents, verification records, account credentials, financial information, payment references, device information, browser data, IP address, timezone, and records of communications with us.

We may also collect information about account activity, deposits, withdrawals, trading history, platform usage, preferences, security events, support requests, and compliance reviews.

We use personal information to open and manage accounts, verify identity, perform KYC and compliance checks, process payments, deliver trading services, provide customer support, prevent fraud, monitor platform security, and comply with legal and regulatory obligations.

We may also use information to improve platform performance, analyse usage, manage risk, maintain audit records, enhance user experience, and communicate important service or account updates.

We do not sell personal information. We may share information with regulated service providers, identity-verification partners, payment processors, hosting providers, cybersecurity providers, analytics providers, professional advisers, auditors, regulators, courts, or law-enforcement authorities where required.

We may use cookies and similar technologies to maintain secure sessions, remember preferences, understand website usage, improve performance, support authentication, and protect the platform from abuse.

We may disclose personally identifiable information where required by law, regulation, court order, regulatory request, legal process, or where disclosure is reasonably necessary to protect our rights, users, systems, services, or the public.

While we take reasonable steps to protect personal information, no internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for safeguarding passwords, authentication codes, devices, and account access.

If you have a concern about any aspect of our privacy practices, you may submit a complaint. We will review privacy complaints and respond as soon as reasonably practicable.

For questions regarding this Privacy Policy or the processing of personal data, please contact us at support@ageracapitalgroup.com.

Registered address: CT House, Office 9A, Providence, Mahe, Seychelles.