Terms of Service
These Terms of Service govern your access to and use of the Agera website, trading platform, account services, market information, customer support, and all related services provided by Emerald Ltd.
Introduction
By accessing the Agera website, creating an account, or using any part of the platform, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you must not use the website, platform, account services, or any related products or services.
These Terms should be read together with our Privacy Policy, Risk Disclosure Statement, account documentation, fee schedules, trading conditions, and any additional terms provided to you.
Who we are
Agera is a brand name of Emerald Ltd, an investment firm authorised and regulated by the Seychelles Financial Services Authority under the applicable licence and regulatory framework.
Emerald Ltd provides access to financial products, trading technology, market information, customer support, account services, and related operational services through the Agera platform.
Eligibility and account registration
You must be legally capable of entering into a binding agreement and must satisfy all applicable age, identity, residency, onboarding, compliance, and jurisdiction requirements.
You agree to provide complete, accurate, and current information during registration, verification, and throughout the life of your account.
We may refuse, suspend, restrict, or close an account where eligibility, identity, security, regulatory, compliance, or legal requirements are not satisfied.
Account security
You are responsible for maintaining the confidentiality of your account credentials, passwords, authentication devices, recovery codes, and all other security information.
You must notify us immediately if you believe that your account has been accessed without authorisation or that your security information has been compromised.
We are not responsible for losses caused by your failure to protect account credentials or by unauthorised access resulting from your acts or omissions.
Trading risk
Trading leveraged products, foreign exchange, contracts for difference, cryptoassets, commodities, indices, stocks, and other financial instruments involves substantial risk.
You may lose some or all of your deposited funds. You must not trade with money that you cannot afford to lose.
You are responsible for assessing whether trading is suitable for your financial circumstances, knowledge, experience, objectives, and risk tolerance.
Orders and execution
Orders are subject to market conditions, available liquidity, pricing, market hours, margin requirements, technical availability, and internal risk controls.
Displayed prices may change before execution. Slippage, rejected orders, delayed execution, market gaps, partial fills, and price differences may occur.
You are responsible for reviewing order details before submission and for monitoring open positions, margin levels, account balances, and trading activity.
Deposits and withdrawals
Deposits and withdrawals may be subject to identity verification, payment-provider rules, processing times, fees, transaction limits, source-of-funds checks, and compliance review.
We may delay, reject, return, or investigate a transaction where required for fraud prevention, sanctions screening, regulatory compliance, payment security, or account protection.
Platform availability
We aim to provide reliable platform access but do not guarantee uninterrupted, continuous, or error-free operation.
Services may be unavailable because of maintenance, market closures, connectivity failures, third-party interruptions, cybersecurity events, technical faults, force majeure, or other circumstances beyond our reasonable control.
Prohibited conduct
You must not use the platform for unlawful, fraudulent, manipulative, abusive, deceptive, or unauthorised purposes.
You must not attempt to interfere with platform operation, pricing, execution, market data, security controls, user accounts, or internal systems.
You must not use false information, abuse promotions, attempt unauthorised access, use another person's account, or allow unauthorised persons to use your account.
Restricted jurisdictions
We do not establish accounts for residents of jurisdictions where offering or using our services would violate applicable law, regulation, sanctions, licensing restrictions, or internal compliance requirements.
Restricted jurisdictions may include the United States, Iran, North Korea, Myanmar, Russia, and any other jurisdiction determined by law, regulation, sanctions, or compliance review.
Suspension and termination
We may suspend, restrict, or terminate access where we identify security concerns, suspected fraud, regulatory risk, non-payment, misuse, inaccurate information, breach of these Terms, or unlawful activity.
Account suspension or closure does not remove any outstanding obligations, liabilities, payment requirements, or legal rights that arose before termination.
Intellectual property
The Agera name, platform, software, designs, content, branding, documentation, interfaces, graphics, and related materials are owned by or licensed to Emerald Ltd.
You may not copy, reproduce, reverse engineer, distribute, resell, modify, publish, or commercially exploit any part of the platform without prior written permission.
Legal Disclaimer
To the maximum extent permitted by law, Agera and Emerald Ltd are not liable for indirect, incidental, special, consequential, or trading losses resulting from market movements, platform use, connectivity failures, third-party services, user actions, technical interruptions, or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
Changes to these Terms
We may update these Terms from time to time to reflect changes in law, regulation, products, services, fees, trading conditions, risk controls, technology, or business practices.
Continued use of the platform after revised Terms take effect constitutes acceptance of the updated Terms.
If you have a complaint
If you have a concern regarding these Terms, your account, or the services provided, you may submit a complaint to our support team.
How to contact us
For questions about these Terms, contact us at support@ageracapitalgroup.com.
Registered address: CT House, Office 9A, Providence, Mahe, Seychelles.
